28/8/24 Handling Grievances - SDWT Style

Note to Team Leaders:

Through the ages, humans have depended heavily on gossip for the survival of the pack.  That makes us no different from our closest cousins the chimpanzees.

Gossip is very effective up to about 150 group members.  So your first line of communication is not direct communication but rather the verbal cues other team members convey to you.

The grapevine is actually our TRUE line of communication because even professional doctors depend on gossip during lunch hour with other doctors for updates among the doctors.

Plus gossip is layer[s] (layered) with personal insights.  When it becomes hurtful is when [there] it is spread with malicious intent.

So be mindful of the MOTIVE behind each gossip.  Meaning, EVERY TIME you hear gossip, question the motive of the bearer intrinsically.

Thus the grapevine is your early warning system for grievances. Grievances need to be addressed.  Otherwise, it festers the mind like cancer.

Here is a sample:

There are so many things you can learn about the art and science of gossip.  Mainly it is a primordial communication channel.  I don't gossip, but I use it as a tool.  Much like a guerilla warfare with its informants and double agents.

If you are like me, you use Open Stance in dealing with grievances.  That way you are not seen as putting a facade.  This requires confidence in who you are and what you are made of.  To be safe, maintain congruency and as I always remind myself; I do it Lillahi Ta'ala, Wallahu Alam.

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mm